FAQ

1. Can I exchange the products I received?
At Demon Time Fit, we strive to deliver high-quality products and service. If you're not happy with your purchase, we offer return options. Check out our Refund Policy for more details. Please note that exchanges aren’t possible if the product is out of stock, and all sale items are final—no refunds unless the item is faulty.

 

2. How do I choose the right size?
Refer to our Size Guide for general sizing information. If you still have questions about a specific item's fit or need measurement guidance, feel free to email our Customer Service team at support@demontimefit.co

 

3. Is it safe to use my personal information on your website?
Yes, your personal information is secure on our site. We use industry-standard encryption to protect your data during transactions, and no credit card details are ever exposed.

 

4. I was issued a refund, but it’s not in my bank account yet—what should I do?
Refunds typically appear in your account within 5-10 business days. Processing times can vary depending on your card issuer, so please check with them if the funds haven’t shown up after this period.

 

5. Do I have to pay for return shipping?
Yes, return shipping is at the customer’s expense and is non-refundable. We recommend using a traceable service, as we can’t process returns for items that don’t make it back to us. Keep your proof of postage for peace of mind.

 

6. What should I do if I receive a faulty item?
If your order arrives damaged or with a manufacturing defect, email our Customer Service team at support@demontimefit.co with your invoice number and details of the issue. We’ll review the case and help you with the next steps. Please note, the decision to classify an item as faulty is at our discretion.